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Returns & Refunds

Business Transactions: Unwanted Goods, Rejection and Cancellation

(i) Returns & Refunds. We do not offer refunds or exchanges for unwanted Goods, unless they are faulty or identified as damaged on receipt of delivery. Refunds of any transaction amount against any purchase through this website will be refunded through the original mode of payment.

(ii) Rejection & Cancellation. The Company reserves the right to charge a cancellation fee upto 50% of the total order value; or, the total value of work in progress relating to that order; whichever is greater, on any order which has been accepted by us and subsequently cancelled by you.

YOUR STATUTORY RIGHTS AS A CONSUMER

We do not offer refunds or exchanges for unwanted Goods, unless they are faulty or identified as damaged on receipt of delivery, except those transactions covered by your right to cancel under UAE law, all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note the delivery charge refund, if any, will be to the value of the delivery charge originally paid. We will process your refund within 30 days of receipt of the returned Goods. You must take reasonable care of the Goods whilst in your possession and they must be returned to us before we can issue your refund. To notify us that you wish to cancel/return, please email us at store@bluerhine.com with the details of your invoice.

Please note that unless the Goods are faulty you will need to arrange and pay for transportation of returned Goods yourself. Alternatively, we can arrange collection on your behalf and deduct this amount from the refund due. Please note that the cost of us arranging collection will be confirmed with you before proceeding and may be higher than the original carriage charge paid.

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, therefore, we strongly recommend that you use a recorded and appropriately insured delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) for such loss or damage.

Please also note that these regulations do not apply to cut pieces, machined parts or any other item which has been manufactured, cut or supplied to your personal specifications. onal specifications. If you require further clarification, please contact us before you place your order.

Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it.

Nothing in these terms affects your statutory rights.

Faulty, Damaged or Incorrectly Supplied Goods

If you purchase a product from us which is found to be faulty, damaged or incorrectly supplied, we will, at our discretion, supply a replacement product, arrange for a repair or give you a refund of the purchase price. In any incorrectly supplied case, goods should be in complete, unused and good condition. Simply return it to us by one of the following methods:

i) By hired delivery service. You are advised to intimate us by email or telephone, when returning items this way. Reasonable carriage charges shall be reimbursed.

ii) Directly to BRGT warehouse. Simply return the item to us for a replacement, repair or refund.

iii) Collection by www.bluerhine.store or BRGT. We can arrange collection from you free of charge only from the place where delivery was originally made. In all cases, our delivery-note or other proof of purchase must accompany the returned product. Upon receipt of the product we will examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product as per the stock availability, arrange a repair or refund your money within 30 days.